Designed by experts. Built for life.
Help@hand from Unum is available at no additional cost to every Unum Group Income Protection, Group Life and Group Critical Illness policyholder.
Louise story
Help@hand sets the standard for employee health and wellbeing support
Eight in ten employees say they’re more productive when healthy and happy† – so it’s vital Unum’s Group Risk customers have the right support. Help@hand has evolved over five years to deliver connected care that truly makes a difference. Hear Louise's experience of getting the right support at the right time.
Tangible value for policyholders
Help@hand is an award-winning, insight-led solution that goes beyond box-ticking. It offers seamless, trusted care for employees, simple admin via one portal, and rich engagement data to shape wellbeing strategies. Share the registration form with your clients to get them started.
To ensure confidentiality, insights are available when 50 or more employees have registered.
Everyday support for employees
Employee wellbeing that works in the moments that matter, to help them:
- Feel better, faster – Unlimited remote GP appointments, and physiotherapy1 (up to eight consultations per year) with flexible booking to fit around work and life.
- Build resilience – Access unlimited mental health support2, assess personal goals with the 360 Wellbeing Score and unlock lifestyle coaching (up to six consultations per year).
- Navigate challenges – From financial worries to family pressures, the 24/7 helpline and specialist guidance including legal support is just a tap away.3
- Access care that extends further – Support isn’t limited to employees. Partners and children can access services too.4
1 Not suitable for complex, pre-existing, or chronic conditions. Alternative guidance may be provided if appropriate.
2 For mild to moderate issues. Number of sessions subject to clinical appropriateness.
3 One consultation per issue.
4 Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
Help@hand in numbers
Over 135,000 consultations booked in 2024
Clinicians rated on average 9/10 by Help@hand users in 2024
rating by users on the App Store in March 2025
Client not registered for Help@hand from Unum?
It's easy to get them started.
Simply share the registration form below, where Unum Group Risk policyholders can fill out a few details and we'll be in touch.
Help@hand onboarding and communications support
Help employers get the most out of the service with our comprehensive marketing toolkit. Plus check out the employee guides for a comprehensive summary of all the services available.
Help@hand communications toolkitThis includes a new email template to make it easy to let employees know about the latest enhancement - parents support from YoungMinds.
"Quick access to these services is so helpful and it can nip a problem in the bud, which means people can be feeling better quicker, and get back to work safely."
†https://wpieconomics.com/wp-content/uploads/2024/05/Health-Happiness-Productivity.pdf
Help@hand from Unum services (the ‘Services’) are provided to Unum Limited (“Unum”) customers by third-party specialist providers chosen by Unum. Unum is not the provider of the Services. The Services are entirely separate from the insurance policy provided by Unum. Access to the Services is facilitated by Unum at no cost to the Unum customer, and Unum may change or withdraw access to the Services at any time. Use of the Services are subject to the terms and conditions of the relevant third-party specialist providers. Services are available to UK residents only. For further information, please go to unum.co.uk/frequently-asked-questions/services.