New research from specialist employee benefits provider, Unum UK, reveals a significant gap in perceptions around health and wellbeing between employers and employees.

According to Unum’s data, 67% of surveyed employers believe their benefits package has had a positive impact on the overall wellbeing of employees. However, just 31% of employees agree that the benefits package has allowed them to proactively look after their health and wellbeing, whilst just 27% feel their benefits package has helped to prevent health issues from worsening or becoming chronic. 

At the same time, three-quarters (75%) of employers surveyed think their workforce’s health and wellbeing is good, but just 66% of employees agree.

Liz Walker, Chief Operating Officer at Unum, said: “Our research shows a real disconnect between the health and wellbeing support employers provide, and how it is perceived by employees. It’s often the case that benefits are recognised and highly regarded by employers, but they struggle to communicate these effectively, leaving employees unaware or misunderstanding the true value they offer. This gap can create a ripple effect, impacting morale, engagement and turnover, then ultimately the overall success of a business. Clearly, employee benefits packages need to go beyond just good intentions.” 

“For businesses, it’s important to understand the power of a comprehensive benefits package — as well as the negative impact of one that doesn’t meet employee expectations,” said Liz. “Since the Autumn Budget and the introduction of increased employer National Insurance contributions, the cost of business has skyrocketed. Now more than ever, it is essential that benefits align with employee needs, so that every pound spent has maximum impact.” 

“For employers, investing in a benefits package that employees don’t value is just money down the drain. By engaging in an open dialogue with employees, businesses can understand their workforce’s health and wellbeing needs and tailor benefits packages accordingly, such as introducing and effectively communicating products like dental insurance or a health cash plan — benefits that employees want and will use. When everyone’s perceptions are aligned, and employees feel supported and understood, businesses thrive.”

^{Original quantitative research was conducted on behalf of Unum by Yonder Data Solutions in August 2024 with n=500 employees and n=503 key decision makers in employee health and wellbeing (employers) across UK workplaces, with a broad mix of company size, industry/sector, job function, and regional location.}