Total health and wellbeing support, all in one app
Help@hand from Unum is there for you every day, with services from experts you can trust and everyday assistance for you and your eligible family members.*
of Help@hand users in in 2023 felt their concerns were dealt with during their consultation
rating by users on the App Store in April 2024
of appointments were conducted out of hours (weekdays 8pm-8am, weekends) in 2023
The support you need, when you need it
With essential services including unlimited mental health consultations** and 24/7 remote GP appointments, plus a 24/7 helpline, 1-2-1 lifestyle coaching and even extensive savings and discounts - you can access confidential total health and wellbeing support, all in one place.
Find out below how to get started, and start exploring the app to get familiar with all the services available to you.
The services available to you may depend on your Unum Group Income Protection, Critical Illness or Life Insurance policy, and the selection made by your employer.
How do I get started with Help@hand?
- First thing you’ll need is a welcome email from your employer. This comes automatically when your company registers eligible employees for the app. No email? Ask your HR representative to check you’re both eligible and registered for Help@hand.
- Once you’ve got the email, click the link provided or go directly to the App Store or Google Play and search ‘Help@hand’ to download the app.
- Enter your details and get started with a wealth of health and wellbeing support.
- Don’t forget to invite your eligible family members* from the app as well.
*Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
Got a question?
Check our handy Help@hand FAQs.
Frequently asked questionsIf you need help around making an appointment or using the app, please contact Square Health via Help-at-hand@squarehealth.com
Or call the 24/7 helpline on 0808 304 3698.
Get meaningful personal support from experts
The services available to you may depend on your Unum policy, and the selection made by your employer.
With Help@hand from Unum, you can book 1-2-1 consultation anytime, fitting around your life and work. Access valuable medical services, with unlimited mental health consultations**, unlimited 24/7 remote GP appointments, physiotherapy (eight sessions per year) and medical second options (two sessions per year).
Take charge of your wellbeing
Help@hand can help you proactively support your wellbeing. Get personal health insights with the unique interactive assessments to reveal your 360 Wellbeing Score, and take just one in-app wellbeing assessment and unlock 1-2-1 lifestyle coaching (six sessions per year).
Access everyday lifestyle support
Extensive savings and discounts can help you with everyday costs, from groceries to tech and travel.
And if you have a question, the 24/7 helpline is there to support you anytime, from using your services, getting practical advice and resources - for example support finding childcare - or you're looking for legal or financial support.
Hear from Help@hand users
Read these stories from real Help@hand users and discover how they were supported by the services available
The services available to you may depend on your Unum policy, and the selection made by your employer. Download the app to get to know all the services that are available to you, or talk to your HR representative.
**For mild to moderate issues. Number of sessions subject to clinical appropriateness. Should the service be no longer suitable, users will be directed to alternative appropriate support.
Help@hand is provided directly to Unum Limited customers by Square Health Limited. Square Health Limited is registered in England and Wales under company number 07054181 and has its registered office at Crown House, William Street, Windsor, Berkshire SL4 1AT.
Savings and discounts provided directly to Unum Limited customers by BenefitHub Limited. BenefitHub Limited is registered in England & Wales under company number 11109677 and has its registered office at 2nd Floor Regis House, 45 King William Street, London, EC4R 9AN.
Help@hand connects employees of Unum customers to third party specialists who can help manage their health and wellbeing, and that of their family. Access to the app and service is facilitated at no cost by Unum. However, you will be liable for charges for medication and delivery, referral letters and private fit notes. Unum is not the provider of the Help@hand service, but retains the right to withdraw or change the service at any time. Available to UK residents only.