Unlocking potential with connected care
Your award-winning Help@hand app for workforce health and wellbeing. Already a Unum policyholder? Register for Help@hand below.
Connected care in action
Louise's story shows how the right support, at the right time, can have a deeply personal impact throughout life's challenges. When care is easy to access, thoughtfully connected, and tailored to the individual, the value isn’t just in what’s available - but in how it all comes together in one smooth, supportive experience.
Hear in Louise's words how Help@hand delivered confidence, comfort, and real results.
Why Help@hand?
Over 135,000 consultations booked in 2024
Clinicians rated on average 9/10 by Help@hand users in 2024
rating by users on the App Store as of February 2025
Empower workplace performance
Employee wellbeing that works in the moments that matter, to help employees:
- Feel better, faster – Unlimited remote GP appointments, and physiotherapy1 (up to eight consultations per year) with flexible booking to fit around work and life.
- Build resilience – Access unlimited mental health support2, assess personal goals with the 360 Wellbeing Score and unlock lifestyle coaching (up to six consultations per year).
- Navigate challenges – From financial worries to family pressures, the 24/7 helpline and specialist guidance including legal support is just a tap away.3
- Access care that extends further – Support isn’t limited to employees. Partners and children can access services too.4
Plus, you get rich engagement data to visualise usage and make data-led decisions for your business.5
Already a Unum policyholder? Register below.
New to Unum? Speak to your adviser or find one here. Sign up to receive updates on Help@hand.
1. Not suitable for complex, pre-existing, or chronic conditions. Alternative guidance may be provided if appropriate.
2. For mild to moderate issues. Number of sessions subject to clinical appropriateness.
3. One consultation per issue.
4. Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
5. To ensure true confidentiality, the Help@hand Insights Report is only available when 50 or more employees have registered with the app.
Already registered?
Check out the Help@hand employee communications toolkit for rollout and ongoing resources to drive registrations and engagement.
Help@hand communications toolkitThis includes a new email template which makes it easy to let employees know about the latest Help@hand enhancement - parents support from YoungMinds.
Need support with Help@hand?
Check our Employer FAQs for the answers to frequently asked questions or how to get in touch if your question isn't covered.
Frequently asked questionsHelp@hand from Unum services (the ‘Services’) are provided to Unum Limited (“Unum”) customers by third-party specialist providers chosen by Unum. Unum is not the provider of the Services. The Services are entirely separate from the insurance policy provided by Unum. Access to the Services is facilitated by Unum at no cost to the Unum customer, and Unum may change or withdraw access to the Services at any time. Use of the Services are subject to the terms and conditions of the relevant third-party specialist providers. Services are available to UK residents only. For further information, please go to unum.co.uk/frequently-asked-questions/services.