Unum Premier
At Unum, we recognise certain businesses trust us with the protection and wellbeing of significant numbers of their employees. Unum Premier offers these customers a dedicated account management service in recognition that these businesses tend to have unique needs and require an increased level of service.
What is Unum Premier?
Unum Premier is available across our Group Income Protection (GIP), Group Life and Group Critical Illness propositions, as well as on other employee benefits such as Dental Insurance. Premier customers benefit from a dedicated team of go-to, experienced Unum colleagues across various departments. Established for over twenty years, the Premier team tailors its support to ensure a business’s specific needs are met.
Experienced staff
Partnering with Unum gives access to dedicated point people within our business. We’re one of the UK’s largest employee benefits providers and sponsor and attend key industry events as guests or guest speakers each year. This keeps us at the forefront of what the industry does to support employers and employees.
Unum is a specialist employee benefits provider — we don’t split our focus. Working with us gives you access to all the knowledge and experience we have as the employee benefits provider that more than 11,000 UK businesses have chosen to insure over 2 million lives.1 On average, we pay more than £7 million in claims every week.
Seamless integration with your team
For Premier customers, we dedicate colleagues to your business across account management, wellbeing, rehabilitation and claims. They immerse themselves in your business and act as a true extension of your team. This gives us better insight into everything you provide for your employees. If an employee comes to us for support, we can therefore signpost them to appropriate resources — even those Unum does not supply.
Innovative, tailored solutions
We know the needs of each business vary, so we align to you and your unique requirements.
We can also work with any other existing providers to ensure a seamless, integrated service for your employees.
Premier customers can request bespoke rollout materials to support improving employee engagement with our added-value services and all the support they offer. This includes introducing your employees to and encouraging sign up for our award-winning health and wellbeing app Help@hand.2 Overall, this helps ensure your employees and their families are fully engaged and benefiting from the full range of Unum’s services and support.
Data-driven insights measure return on investment
Our team provides regular reporting just for your business via quarterly in-depth analysis sessions run by your account management team. This identifies trends, challenges and opportunities to stay one step ahead and ensure proactive management of cases, such as by triggering our early intervention services.
Constantly learning and improving
Premier customers are invited to our quarterly in-person networking events to bring our community together. These are designed to generate meaningful conversations between Unum, our customers and their brokers, which we filter back into product and proposition development.
We also send bi-annual surveys to our Premier customers, giving you the opportunity to provide honest feedback on what works well for you and if there’s anything you feel we could improve. We review all feedback to ensure we can improve how we operate for the benefit of our customers, so nothing is too small to raise.
This is all part of our culture of constantly learning and adapting to improve our offering to better serve you, our customer, and your employees.
The Premier team in action
Unum works closely with our Premier customers long after policies go live. Building this close relationship means we are fortunate to hear many stories from our Premier customers on the positive impact Unum policies have had on their business and workforce.
We often turn these stories into testimonials to show just what it means to do employee benefits the Unum way. Read our latest Premier customer case studies to discover how we have helped a wide variety of businesses to better support their employees – including our 50-year partnership with law firm Pinsent Masons, how we’ve rolled out wellbeing services to Royal Mail colleagues, and how we’ve overhauled a Fintech firm’s approach to wellbeing.
OverviewKey services
Wellbeing, and absence management support
Sometimes, employees struggle to return to work after an illness or injury. As a Premier Group Income Protection customer, you’ll get access to:
- A named Vocational Rehabilitation Consultant (VRC) as your direct contact for rehabilitation cases.
- Regular account management to review absences, provide tailored support, identify business trends and implement effective wellbeing interventions.
This is all from in-house expert case managers, who can also help employees at work but who are struggling, aiming to prevent their health and wellbeing from deteriorating so much it forces them into sickness absence.
Claims management
If an employee does need to claim, our Claims team operates as efficiently as possible. In addition to the standard claims support available to all our policyholders, Premier customers benefit from:
- A named Claims Management Specialist (CMS) to help you deal with all aspects of claims.
- Automatic referrals to your CMS for employees covered by Unum Group Income Protection policies, who’ve been receiving rehabilitation support for 12 weeks. The CMS automatically contacts you and/or your adviser to provide information on starting the claims process.
- Your Unum CMS will provide tailored account management services, such as regular reporting and updates.
Help@hand
Help@hand is available to all our Group Risk policyholders, giving employees and their eligible family3 access to an array of key health and wellbeing support in one easy-to-use app. Services include:
- 24/7 remote GP appointments
- Unlimited mental health support4
- Physiotherapy
- 360 Wellbeing Score — measures wellbeing in various aspects of employees’ lives
- Retail savings and discounts on everyday shopping5
- A fully integrated employee assistance programme (EAP) with a 24/7 helpline for support with practical issues
- Financial and legal guidance.
- Wellbeing calendar and resources
- Medical second opinion
Where at least 50 employees have registered with the app to ensure complete employee anonymity in the aggregated data, you can request a dedicated Help@hand Insights Report. This offers a detailed breakdown of usage by service, health issue and more, allowing you to identify trends and patterns in your employees’ health and wellbeing and address them almost in real time.
Workplace Health and Wellbeing Review
Are you a Group Income Protection policyholder and need support with your workplace health and wellbeing strategy? We’ll review your current offering and provide personalised recommendations unique to your business on how to improve your current policy to help your employees. We then support you over at least 12 months to implement these changes, scheduling regular check-ins along the way.
If you don’t have a workplace health and wellbeing policy, we’ll even help you create one from scratch.
Workplace wellbeing workshops
Our suite of wellbeing workshops and webinars is both developed and delivered by our in-house specialists and expert partners. Premier Group Income Protection customers get exclusive access to bespoke webinars, available to line managers and employees. These can support with promoting workplace health and wellbeing, providing key preventative guidance to help manage sickness absence before it starts.
Interactive wellbeing workshops are also available, via six e-modules you can complete at your own pace. The e-modules focus on topics such as cancer, bereavement and musculoskeletal concerns.
More information
For information on the broad range of services available, contact your account manager or visit our Wellbeing Hub.
Access Wellbeing Hub1 Insured employees covered by Group Income Protection, Group Critical Illness, Group Life, Dental Insurance and Optical Insurance. Figure represents the number of lives under all these policies and includes policies for individual employees where they are insured under more than one product. As of Dec 2023.
2 Help@hand is provided to Unum Group customers by Square Health. It offers access to services designed to manage the health and wellbeing of employees and their families. Help@hand is entirely separate from any Unum insurance policy. Help@hand is not part of the insurance contract, is provided by Unum for no additional cost to its customers, and Unum can withdraw or change the service in the future. Help@hand is available to UK residents only. Unum offers access to the Help@hand services provided by third parties. Square Health Limited, registered in England and Wales Number 07054181. Crown House, William Street, Windsor SL4 1AT.
3 Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
4 For mild to moderate issues. Number of sessions subject to clinical appropriateness. Should the service be no longer suitable, users will be directed to alternative appropriate support.
5 Provided via BenefitHub, via the Help@hand app. BenefitHub Ltd is registered in England & Wales under company number 11109677 and has its registered office at 2nd Floor Regis House, 45 King William Street, London, United Kingdom, EC4R 9AN