Designed by experts. Built for life.
Help@hand from Unum is available at no additional cost to every Unum Group Income Protection, Group Life and Group Critical Illness policyholder.
Louise story
Help@hand sets the standard for employee health and wellbeing support
Eight in ten employees say they’re more productive when healthy and happy† – so it’s vital Unum’s Group Risk customers have the right support. Help@hand has evolved over five years to deliver connected care that truly makes a difference. Hear Louise's experience of getting the right support at the right time.
Tangible value for policyholders
Help@hand from Unum is the innovative, multi-award winning total health and wellbeing support app for employees of Unum Group Risk policyholders.
With vital services all in one place, employers can administrate and communicate to employees with ease - demonstrating their commitment to supporting their workforce with tangible, everyday support.
Find out how Help@hand from Unum has helped one business with supporting their workforce.
Everyday support for employees
Employee wellbeing that works in the moments that matter, to help them:
- Feel better, faster – Unlimited remote GP appointments, and physiotherapy1 (up to eight consultations per year) with flexible booking to fit around work and life.
- Build resilience – Access unlimited mental health support2, assess personal goals with the 360 Wellbeing Score and unlock lifestyle coaching (up to six consultations per year).
- Navigate challenges – From financial worries to family pressures, the 24/7 helpline and specialist guidance including legal support is just a tap away.3
- Access care that extends further – Support isn’t limited to employees. Partners and children can access services too.4
1 Not suitable for complex, pre-existing, or chronic conditions. Alternative guidance may be provided if appropriate.
2 For mild to moderate issues. Number of sessions subject to clinical appropriateness.
3 One consultation per issue.
4 Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
Help@hand in numbers
Over 135,000 consultations booked in 2024
Clinicians rated on average 9/10 by Help@hand users in 2023
rating by users on the App Store in April 2025
Client not registered for Help@hand from Unum?
It's easy to get them started.
Simply share the registration form below, where Unum Group Risk policyholders can fill out a few details and we'll be in touch.
Help@hand onboarding and communications support
Help employers get the most out of the service with our comprehensive marketing toolkit. Plus check out the employee guides for a comprehensive summary of all the services available.
Help@hand communications toolkit"Quick access to these services is so helpful and it can nip a problem in the bud, which means people can be feeling better quicker, and get back to work safely."
*This service is suitable for mild to moderate issues. The number of sessions provided will be subject to clinical appropriateness.
†https://wpieconomics.com/wp-content/uploads/2024/05/Health-Happiness-Productivity.pdf
Access to Help@hand from Unum and BenefitHub is facilitated by Unum at no additional cost to the Unum customer. Unum is not the provider of the service, but can withdraw or change the service at any time. The service is entirely separate from any insurance policy provided by Unum. Service available to UK residents only.
Help@hand is provided directly to Unum Limited customers by Square Health Limited. Square Health Limited is registered in England and Wales under company number 07054181 and has its registered office at Crown House, William Street, Windsor, Berkshire SL4 1AT. BenefitHub is provided directly to Unum Limited customers by
BenefitHub Limited. BenefitHub Limited is registered in England & Wales under company number 11109677 and has its registered office at 2nd Floor Regis House, 45 King William Street, London, EC4R 9AN.